FAQs

Ordering How do I place an order? Browse our products, add what you'd like to your cart, and check out — you can order as a guest or create an account for faster checkout next time and to track your orders. What payment methods do you accept? We accept Cash on Delivery, UPI, and credit/debit cards. Online payments are processed securely through Razorpay. Can I cancel or change my order? You can cancel for free any time before it's dispatched, from Account → Orders. Once dispatched, orders can't be modified or cancelled. Shipping & Delivery How long does delivery take? Orders are dispatched within 24 hours and typically arrive within 3–6 business days, depending on your location. See our Shipping Policy for full details. Do you deliver to my area? We ship pan-India — enter your pincode at checkout to confirm. Can I track my order? Yes — once your order ships, you'll get tracking details, and you can check status anytime under Account → Orders. Issues & Returns What if something arrives damaged or wrong? Contact us within 48 hours of delivery with photos, and we'll sort out a replacement or refund. See our Refund Policy for details. Bulk & Wholesale Do you offer bulk or wholesale orders? Yes — see our Wholesale page, or contact us directly to discuss bulk pricing. Contact How do I contact you? Email us at support@rozbites.com, or message us on WhatsApp using the chat button on the site.