Refund Policy

Because we sell fresh, perishable food items made in small batches, our return and refund policy works a little differently than it would for a typical retail product. Cancellations You can cancel an order for free any time before it's dispatched, from Account → Orders, or by contacting us. Once an order has been dispatched, it can no longer be cancelled. Damaged, Incorrect, or Missing Items If your order arrives damaged, incorrect, or with items missing, contact us within 48 hours of delivery with photos of what you received. We'll arrange a replacement at no extra cost, or a full refund for the affected items — whichever you prefer. Quality Issues If a product doesn't meet our quality standards — for example, it arrives stale or spoiled — let us know within 48 hours with photos, and we'll replace it or refund it. Change of Mind Because these are food items, we're generally not able to accept returns simply because you changed your mind or didn't like the taste, once the order has been delivered in good condition. If something about the product genuinely wasn't as described, reach out and we'll work with you on a case-by-case basis. How Refunds Are Issued Approved refunds are issued to your original payment method (or as wallet credit if you prefer, for faster access to the funds), typically within 5–7 business days of approval. For Cash on Delivery orders, refunds are issued as wallet credit or via bank transfer. Contact Us To report an issue with your order, contact us at support@rozbites.com with your order number.